ACCOUNT & DATA REQUESTS
Your information.
Your next step.
Ask about your information, request a correction or get help removing your account. You can contact us even if you can’t open the app.
The Troth mobile app is coming soon.
CONTACT TROTH
Start with
a short message.
Email support@ourtroth.com with the subject “Troth account or data request”. Tell us whether you need access, correction, deletion or other help.
Use your account email where possible. We may need to verify that the request is yours before acting. Do not send a password, sign-in code, recovery key, card details or your partner’s private content.
A message to support starts a request; it does not instantly delete an account. We’ll explain the applicable next steps.
FOR CURRENT PREVIEW TESTERS
In the app,
review it first.
Open your account.
Go to Profile → Privacy & help.
Choose Delete my account.
Read what changes, then choose Review deletion if you want to continue.
Confirm only when ready.
Follow the app’s fresh confirmation-code step. Permanent deletion cannot be undone after confirmation.
The public app is not yet available. If these controls are unavailable in your preview, contact support.
WHAT TO UNDERSTAND
A pairing ends.
Copies can remain.
Deleting your account ends your pairing and removes active account content. Your partner’s account and their own private material remain theirs. Cloud-object cleanup can remain pending until erasure is verified.
Files already downloaded or shared outside Troth cannot be recalled. Limited purchase, service-use and recovery-protection records can remain; provider data and encrypted backups need separate handling.
Deletion does not automatically issue a refund, transfer a pass or refill allowances. Ending a pairing is a separate action from deleting an account.
Final production retention periods and deletion exclusions are still being reviewed. This page does not promise an unverified deletion deadline or replace the complete app privacy policy.